Product Retirement Program

Retired Product
At a given point in the lifecycle of a product, ProSoft Technology will place that product in the Product Retirement Program. After a product has entered the Product Retirement Program, it enters into the two year Final Sales Period:

2 Year Final Sales Period

• After a product has been designated as retired product, our intention is to continue to take orders and manufacture it for a period of two years.
• It is our intention to provide a migration plan to our customers for every product which enters the Retirement Program.

4 Year Extended Support Period

• After the Final Sales Period, product support will continue for another four years until the product reaches it’s termination date.
• During those four years we intend to keep components to build and repair products in small quantities based on existing customer orders and parts availability.

The termination date is the last day ProSoft Technology will accept repair and support services for a previously defined retired product. When a product has reached termination after participating for six years in the Product Retirement Program it will become inactive. We attempt to keep an inventory of components to continue to repair existing products as long as components are available even beyond termination.

The retirement time frame allows a customer:

• To buy spares
• To plan for a product transition project
• To schedule and budget for updates
• To migrate to newer products
• To redesign and recertify the solution

Product Retirement Program Services:

• Announce retired product list and Retirement Program Process to customers
• Help with product migration
• Manage last time buys for customers
• Announce terminated product list to customers
• Support inactive products as long as possible
• Repair terminated products as long as possible

Please refer to the price list located in the Distributor Toolbox for products currently in the Product Retirement Program.